We are really frustrated around our house these days. Our WiFi has been down for ten days. A Verizon technician has been here twice and they have not gotten it right yet. To say that I am irked with Verizon does not even come close to my real feelings - irked - the polite way to try and let you know I am close to pulling the wires out of the wall.
Fortunately for me we still have my contract going with Verizon for Broad Band service - and that's how I am able to pick up email and keep up with the blog.
What we have learned with all this contact with Verizon. The people on the phone mostly live very far away on the other side of the world. And they are extremely polite - "so sorry for your inconvenience" as they tell you that the technician cannot come for one or two weeks or more. "yes, madam, very sorry for the inconvenience." And as my voice escalates - feeling totally paralyzed by the politeness - their voice becomes calmer and calmer. I guess I could do that too if I was 15,000 miles away from this screaming, demanding woman who has nerve enough to want service. How foolish of me.
Posted by ELLOUISESTORY