3/18/2009

Wednesday












We are really frustrated around our house these days. Our WiFi has been down for ten days. A Verizon technician has been here twice and they have not gotten it right yet. To say that I am irked with Verizon does not even come close to my real feelings - irked - the polite way to try and let you know I am close to pulling the wires out of the wall.

Fortunately for me we still have my contract going with Verizon for Broad Band service - and that's how I am able to pick up email and keep up with the blog.

What we have learned with all this contact with Verizon. The people on the phone mostly live very far away on the other side of the world. And they are extremely polite - "so sorry for your inconvenience" as they tell you that the technician cannot come for one or two weeks or more. "yes, madam, very sorry for the inconvenience." And as my voice escalates - feeling totally paralyzed by the politeness - their voice becomes calmer and calmer. I guess I could do that too if I was 15,000 miles away from this screaming, demanding woman who has nerve enough to want service. How foolish of me.

7 comments:

Dianne said...

Ellouise,

I feel your PAIN........not about the service but having to deal with people on the other side of the world. By the way, every time you ask a question, they go to their "script" (in your instance, Verizon wrote for them) and read the answer. I got so irritated the last time I spoke to India, that I told the rep, "Listen to my question and statement and QUIT reading your response from the DARN script!"

I'm enjoying reading the blog and keeping up with Jim's recovery and your new endeavor as his nurse.

You and Jim are in my thoughts and prayers as he continues his recovery.

Dianne

Cathy said...

I feel for you too. Verizon nearly drove us insane. We had been dealing with our phone going out every time it rained. They knew the line was in bad shape but kept putting a bandaide on it. The last we went 5 weeks without a phone. People can't do this when they have families or children to take care of. Our carrier is Vonage now and it's thru the cable line. We went from $160 in costs to $112. Tell Verizon you thinking of going elsewhere and they snap on to it faster.

Cathy said...

Oops, Forgot to say. I hope the two of you are doing well.

mary said...

You might want to enlist Mark Price in the fray, or at least send the story to him at http://www.msquaredgroup.com/
Customer service does seem to be a dying artform.
Do you have other internet options where you are?
-- and so nice to be dealing with the material issues now that health is improving . . . ;-)

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