3. Back to Verizon.
I tell the people who answer the phone whether they are in Bombay or the US - "this is not personal to you - but I hate your company."
Did you quess? Our internet is still in and out and our land lines are crackling so that the only way we can have a satisfactory conversation is to use our cell phones. I bet the only thing that works with them this month is that their bill will come on time.
Yesterday Verizon called to check "on your service." Jim answered the phone. He came to tell me to talk to them. I refused. They wanted us to go back through their computer drill again so they could "fix" it.
"Tell them to forget it. We have done that 4 times. They can't fix it and I will not spend another minute on the phone with them"
Jim took his turn and he talked with them and you know what - they gave him a month of free dial-up service for our inconvenience. That's to replace our "high speed internet." What a joke.
He says I have developed an "attitude" - exactly.
I talked to Verizon Fios again today. Their technician will be here Thursday - sometime between 8 and 12 - (my money is on 12:01 PM) - to install our new top-of-the-line service over optical wires. But get this - like the rug cleaners - they say we have to move all the furniture
and give them clear access to the backs of all the computers and tvs.
Isn't there another option????? Does it have to be Verizon?